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Callback pilot starts Monday
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1
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0
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February 4, 2026
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2026-02-02 – Weekly Support News : Funniest root cause stories shared
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1
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0
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February 3, 2026
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2026-01-19 – Weekly Support News : Shaved 12 seconds, lost 30 to 'hi'
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3
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0
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January 26, 2026
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2026-01-12 – Weekly Support News : Effective ISP issue identification
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5
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0
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January 24, 2026
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AI triage pilot expands to APAC queues
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6
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0
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January 23, 2026
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New endpoint patching window this week
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3
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0
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January 21, 2026
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New one-click diagnostics live in 4.12
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11
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0
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January 16, 2026
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New guided fixes now in the Help Center
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9
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0
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January 14, 2026
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2026-01-05 – Weekly Support News : VPN issue: small detail, big impact
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0
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0
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January 5, 2026
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Extended live chat and mini-trainings
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2
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0
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January 4, 2026
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2025-12-29 – Weekly Support News : Unexpected VPN fixes revealed
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0
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0
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December 29, 2025
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New ticket portal goes live Monday
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0
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0
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December 26, 2025
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2025-12-22 – Weekly Support News : Auto-acknowledge: helpful or noise?
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2
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0
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December 24, 2025
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New triage flow goes live Friday
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13
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0
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December 16, 2025
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2025-11-24 – Weekly Support News : Value in timezone info
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3
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0
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December 2, 2025
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2025-12-01 – Weekly Support News : Why time zones matter in support
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0
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0
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December 1, 2025
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New onboarding walkthroughs launch today
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2
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0
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November 27, 2025
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2025-11-10 – Weekly Support News : Remote roles in healthcare
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1
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0
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November 20, 2025
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2025-11-17 – Weekly Support News : Tickets as roadmap tools
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1
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0
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November 20, 2025
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2025-10-27 – Weekly Support News : CSAT vs speed: which is crucial?
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4
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0
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November 9, 2025
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2025-11-04 – Weekly Support News : Tiny gestures boost client loyalty
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1
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0
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November 8, 2025
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2025-10-20 – Weekly Support News : Refund turns a customer into a superfan
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2
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0
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October 26, 2025
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2025-10-10 – Weekly Support News : Certifications that boost careers
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8
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0
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October 21, 2025
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Companies Are Prioritizing CX More Than Ever
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0
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0
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May 5, 2025
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Remote Support Roles on the Rise—Good or Bad?
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0
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0
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May 5, 2025
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AI Is Changing Customer Support—Are You Using It Yet?
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0
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0
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May 5, 2025
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