And we’re piloting a ‘Request a call’ button in the Help widget starting Monday at 9 a.m. ET to get you from question to resolution faster. It should cut the back-and-forth on billing or login issues into a single conversation — if you try it, please share how long you waited and whether your issue was fully resolved so we can tune the timing.
I’ve had the best results when customers add a direct callback number and their time zone in the “Request a call” note — cuts the back-and-forth on billing because we skip phone trees and repeated verification. For Monday 9 a.m. ET, consider a tiny hint in the widget like “have your 2FA device handy” for login issues; my dry-run wait was about 3 min and it wrapped in one call.