Mine was 3 minutes 12 seconds for a password reset at 8:04 a.m., thanks to a Slack-to-Zendesk handoff and a clear subject that included the exact username. What’s your best time, and what wording or step kept it quick without sacrificing clarity?
2:28 on a 2FA reset at 7:55 a.m. — Slack-to-Zendesk auto-assigned to me and the subject had the exact username, so zero clarifying pings. > that included the exact username. What’s your best time, and Agree, so we made ‘username/email’ a required field in the Slack form and a Zendesk macro that fires the reset plus writes the audit note kept it fast. Only hitch is when the username is a display name (), so we fall back to email to keep the clock tight.