Let’s go back in time—do you know who started this industry trend?
1 Like
But i’ve seen AT&T get early credit for centralized support with the 1‑800 rollout in 1967, but the first modern call center is usually pinned on Rockwell’s ACD for Continental Airlines in 1973. , sources conflict — if you want to “go back in time,” I’d cross-check Bell/AT&T archives against this summary: Call centre - Wikipedia. Anyone have a primary source naming the first tech company that staffed a dedicated support center?